Return policy

30-day return request period
You may request a return within 30 calendar days after delivery. Email support@groceryoutletmarket.shop with your order number, the item, and the reason for the request. A return request submitted within this period remains timely while we provide instructions.

Change-of-mind returns
For a return because of preference, ordering error, or another non-quality reason, the product must be unused, unwashed, complete, and in its original condition, with included parts, accessories, and any supplied labels or instructions. Use the original packaging where reasonably available, or equivalent protective packaging. Opening the package for reasonable inspection does not by itself make an otherwise eligible item non-returnable.

We do not impose a blanket “no returns” rule on bedding or maternal and infant products. Products used, washed, soiled, or damaged by the customer do not qualify for a change-of-mind return. These conditions do not remove rights relating to a defective, unsafe, misdescribed, or incorrectly supplied product.

Return authorization and address
Contact us before sending merchandise. We will provide return authorization, shipping instructions, and the appropriate return address within the United States. Do not send merchandise to a manufacturer, a supermarket location, or our business correspondence address without instructions.

After authorization, dispatch the return within 14 calendar days unless we agree otherwise. If our instructions or arrangements cause a delay, we will extend that period accordingly. For large furniture, contact us to coordinate a suitable carrier or collection arrangement before booking freight.

Who pays return shipping
For personal-preference or other non-quality returns, the customer pays the actual return shipping cost. Large-item return freight can be substantial. Where we offer a label or collection service, we will disclose the actual cost and obtain your agreement before deducting it from the refund. You may use a suitable independent carrier when compatible with the return instructions.

For defective, damaged, incorrect, or materially misdescribed merchandise, we pay the reasonable necessary return shipping or arrange collection. Do not pay for repair or expensive freight on our behalf without contacting us first. We do not charge a restocking, return-processing, or cancellation fee.

Damaged, defective, or incorrect items
Notify us as soon as reasonably possible and include photographs or other relevant details where available. Prompt reporting assists investigation but does not replace or shorten the return period, warranty coverage, or statutory rights. We will arrange an appropriate refund, replacement, or agreed repair at no cost for a valid claim.

Inspection and refunds
We will inspect a received return within 3 business days and notify you of the outcome. If approved, we will initiate the refund to the original payment method within 3 business days after approval. Financial institutions and payment providers may require additional time to post the credit.

An approved full return refunds the amount actually paid for the returned merchandise, including applicable tax. Original standard shipping was free and is not deducted as a hidden shipping fee. For an agreed customer-paid return label or collection, only the disclosed and accepted actual return transportation cost may be deducted. Partial-order refunds reflect the returned items and any proportionately applicable discount and tax.

If we believe a return does not qualify, we will explain the specific reason and discuss the available resolution before imposing any charge or disposing of the item. Nothing in this policy authorizes an arbitrary refund deduction.

Exchanges
Email us to discuss a replacement or exchange. Availability is not guaranteed. We may arrange an approved return and a separate new order. A replacement supplied to resolve our error or a covered defect will not incur a new standard shipping charge.

Cancellations and delivery problems
For orders not yet dispatched, see the Cancellation Policy. Missing deliveries and transit damage are addressed under the Shipping Policy. This return policy does not limit rights to a refund for goods not supplied or other remedies required by law.