Shipping policy

Delivery area
We deliver only to the 48 contiguous United States. We do not deliver to Alaska, Hawaii, the District of Columbia, U.S. territories, international destinations, or APO/FPO/DPO addresses. A physical street address is required for merchandise that cannot be delivered to a P.O. box, including large furniture.

Shipping charges
Standard shipping is free for all products within our delivery area, including furniture and electric fireplace TV stands. There is no minimum purchase requirement and no mandatory oversized-item shipping surcharge. We do not add a compulsory shipping charge after an order has been placed.

Processing and transit
Orders are processed within 1–3 business days after successful payment. Estimated carrier transit is 5–8 business days after shipment. The estimated total time from successful payment to delivery is therefore 6–11 business days. Business days are Monday through Friday, excluding U.S. federal holidays. Transit estimates are not guaranteed appointment dates.

If an address or payment issue prevents processing, we will contact you. Orders are shipped from within the United States. The carrier and shipment method are selected according to the product and delivery address.

Tracking and separate packages
We will send shipment confirmation and tracking information to the email address provided with the order once available. Orders containing multiple items may arrive in separate packages without additional standard shipping charges. Contact us if tracking is missing or does not update as expected.

Large items
Furniture and other large products are delivered using the carrier’s standard service to the accessible delivery point for the address. Free standard delivery does not include assembly, installation, room-of-choice placement, or removal of old furniture or packaging. If a product requires a delivery appointment or has access requirements, those requirements will be disclosed before purchase or coordinated with you before shipment. We will not impose undisclosed mandatory delivery fees after checkout.

Delays and unshipped orders
If we cannot ship within the stated processing period, we will notify you, provide a revised shipment estimate, and offer the choice to accept the delay or cancel the unshipped merchandise for a full refund. We will obtain any consent to a delay required by law and issue any required refund promptly. This applies even if another cancellation provision would otherwise restrict cancellation.

After shipment, weather, carrier disruptions, or other events can affect delivery. Contact us for an updated status. Delivery estimates do not remove your rights when merchandise is not supplied.

Missing, damaged, or incorrect deliveries
Email support@groceryoutletmarket.shop if a package is missing, damaged, or contains the wrong item. Keep available packaging and photographs when safe to do so. We will investigate with the carrier and arrange an appropriate replacement or refund for a verified delivery failure, transit damage, or shipping error. You are not required to resolve our carrier claim yourself before receiving a remedy to which you are entitled.

Incorrect addresses and returned shipments
Check the delivery address before ordering. Contact us immediately if it needs correction. Changes cannot be guaranteed after dispatch. If a package is returned because of an incorrect address, we will contact you to arrange a refund or a new delivery; any optional new delivery charge must be disclosed and agreed in advance. We do not automatically deduct an undisclosed penalty or restocking fee.

Contact
support@groceryoutletmarket.shop
Monday–Friday, 9:00 a.m.–5:00 p.m. U.S. Eastern Time, excluding U.S. federal holidays.